![]() ![]() Set-CsPhoneNumberAssignment -Identity "Ken Myer" -EnterpriseVoiceEnabled $Trueĭirect Routing-enabled users missing dial pad If the diagnostic result from one of the tools shows that the user isn't enabled for Enterprise Voice, but the user account shows that it's enabled in Teams PowerShell, the tenant administrator must toggle the setting off and back on to force an update to the backend as shown in the following example: Set-CsPhoneNumberAssignment -Identity "Ken Myer" -EnterpriseVoiceEnabled $False Microsoft 365 admin users have access to diagnostic tools that they can run within the tenant to verify possible issues that affect the dial pad. Microsoft 365 support self-diagnostics tool Microsoft 365 admin users can run the Teams PSTN Calling Dial Pad test in the context of the user experiencing the symptom. Microsoft Remote Connectivity Analyzer tool Use one of the following diagnostic tools: See Dial pad Configuration to learn how to configure users correctly for Teams PSTN calling. The user has Teams Calling Policy enabled with AllowPrivateCalling = True.The user is homed online and not in Skype for Business on-premises. ![]() The user has Microsoft Calling Plan, Operator Connect, or is enabled for Direct Routing.The user has a Teams Phone System (MCOEV) license assigned.All of the following conditions must be met for the dial pad to appear: The dial pad is available for users with a Phone System license, provided they're configured properly. In the Teams client, the dial pad enables users to access Public Switched Telephone Network (PSTN) functionality. Microsoft Teams user can't make outbound calls because the dial pad in the Calls screen in Teams is missing. ![]()
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